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Why Didn't I Get All My Movies?
First, confirm that you have the recommended number of movies in your queue. Each movie is assigned a point value based on its availability. High demand titles, or at low inventory levels due to damage, loss or resale will have a lower point value than those in ample quantities. As long as your total score remains above the recommended minimum (shown in your queue), you should receive great service. Keep in mind, when it comes to gay porn, it can be difficult to replace movies on a per-title basis, so having fresh titles in your queue will help us provide you with the best service. Our system automatically sends more DVDs to members that haven't gotten their full quota of movies as soon as items on their lists become available, so once your queue is up to par you can expect more movies. Top

What if I lost the barcoded sleeve or return mailer?
If you lose the mailer, please protect the DVDs in a bubble envelope marked fragile and return by mail.

If you lose the return label, then affix enough postage for the return journey. Never overpay for postage - this actually results in slower service because packages with extra stamps may be considered suspicious by the USPS. Return your rentals to:

VTO Enterprises Inc.
PO Box 30
Newark NJ 07101-9418

If you lose the barcoded sleeve, please protect the DVD in a sleeve or soft tissue and INCLUDE YOUR USERNAME in the package. We carry several copies of most DVDs and it can be very difficult to determine who to credit if no identifying information is supplied. Please do not put loose DVDs in the mailer without some sort of protection as they will become scratched. Top

What if a Shipment is Lost?
First class mail typically takes 2-4 business days to ship coast-to-coast. This means that if we ship you a movie on Monday, you would most likely get it between Wednesday and Friday. If a movie goes out on Friday, you would most likely get it between Monday and Wednesday, since mail travels slower over the weekend. Mail may not travel on Sundays or national holidays. If you haven't gotten your package in a timely manner, please give it a full 7 days to arrive before contacting us to allow for slight and occasional fluctuations at the post office. If it has been 7 days or more, Contact Stud Films and we'll get another DVD out to you, assuming that the first movie was delayed or lost in the mail. Usually misdirected packages find their way to the intended recipients, so please return them when they arrive and we'll adjust your account history accordingly, as the number of losses attributed to an individual account may affect the decisions we make in the future. We find that most people are honest and although we reserve the right to charge for lost merchandise on a case by case basis, we tend not to do so. The exception would be when an account has unusually high loss statistics, and you would be informed if any action is taken. Top

What if the Movies are Damaged or Otherwise Unplayable?
Before contacting StudFilms, please wipe the DVD with a clean, lint free, soft cloth and some rubbing alcohol, from the center out to the edge to prevent scratches - never wipe a DVD in a circular pattern as this will scratch the disc. Try to replay it. If it still doesn't work, contact us with the name or barcode from your DVD and your username. We'll immediately add the movie back to your queue and ship the next available title. Please note that getting the same movie immediately is subject to availability, so you may get another item from your list first. When you return the defective disc, please mark the sleeve so we can check or repair it before sending it to another customer. We have zero interest in distributing movies that are unplayable, as this costs us more in postage and handling to send duplicates than if we were to send working merchandise. Top

How Do I Purchase My Rental?
StudFilms is a rent-to-own DVD service. You pay low monthly dues to receive unlimited gay movies, which you can review before making a purchase. If you like it enough, then log into your account with your username and password, and you'll see the movie show up on the right side of the screen as a current selection. Add it to your shopping cart and check out - that's it. We'll send replacements, usually the same day and the DVD is yours to keep. Otherwise, return the movie and we'll send your next selection.Top