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What Company Shows on My Bank Statement?
All billing is done under our discreet company name, VTO Enterprises Inc. There is no mention of DVD or adult content. While it is not required, we suggest leaving us a phone number when you sign up. We will never sell your number to a telemarketer or solicit you by phone - it would only be used if we have billing or shipping questions that need immediate attention, or to return your calls. We will always address ourselves as VTO when calling or leaving a message, with no mention of the exact nature of our business without confirming that you are the person on the other end, as children and guests do not need to know that you happen to rent gay DVDs online. We take every step to protect your privacy. Please note though, this is not an excuse to keep your purchases and rentals a secret from your partner. Watching erotic movies with the man in your life can be a great way to spice up your sex life and solidify your relationship. It's healthy, and should be a joint venture. Top

Will I be Billed if my Queue is Empty?
Yes, we're all adults here. The phone company still charges for service even if you make no phonecalls. You are responsible to formally cancel your membership per the instructions in this FAQ, and we make the process as simple and hassle-free as possible. An empty queue does not suspend service or billing. We're friendly and cooperative, and we respect your privacy. If you decide to cancel in the future, just contact us. Naturally we appreciate constructive feedback, so you can leave as much or as little as you want, as long as it is specifically stated that you wish to cancel. Top

How do I Cancel my Subscription?
To cancel, just contact StudFilms. Include your username and password, and choose the cancel option. We do not require a reason, but any constructive feedback is appreciated. This allows us to continue improving our service to new customers, and to perhaps one day regain your business. Please cancel 24 hours or more prior to your next scheduled billing and return your rentals within 10 days of cancellation to avoid any additional fees. Otherwise we may elect to charge you the full retail price of the DVDs that have not been returned. If you cancel close to your renewal date and billing goes through before we can terminate your account, we will reverse the charges for you upon request. If you have any billing questions, please contact us and we will promptly address any issues you may have. We are always fair.Top

What if I Cancel and Don't Return the Movies within 10 days?
Once you cancel your club membership, you will have 10 business days to get our returns back to us. If you don't get your rentals back within 10 business days, we reserve the right to charge you the full retail price of the missing movies. We like to end things on great terms and good spirits, because many customers end up coming back. Therefore, please just drop your returns in the mail the same day that you cancel to avoid any complications. If you want to keep your rentals, please just use the online form under the 'my rentals' tab to make your purchase prior to cancelling, and you'll get them at the club discount.Top

What is Your Refund Policy on Sales & Rentals?
Because of the nature of mail-order rentals, there are no refunds on subscriptions. It takes many resources to set up a new account. And, while we make every attempt to maintain the excellent quality of our selection, it is certainly possible that an occasional selection does not exactly match its associated box cover. For the gay porn newbie, we recommend choosing an assortment of production studios when building your queue to familiarize yourself with our selection. Please be absolutely sure that you want to use us for a full month prior to signing up - if you're unsure, then build the queue first and then join, it's your choice. You can cancel at any time and won't be billed further, assuming that you cancel prior to your next billing cycle. Regarding the sale of new DVDs, there are no refunds, but we do offer even exchanges of duplicate titles if you notify us of defective merchandise within 30 days of receipt. Just contact us to request return authorization. In the event of defective DVDs, if we do not stock additional copies of the same title, we'll either issue a refund or store credit - whichever you prefer. Top

What if I Forget to Cancel or Just Stop Renting?
We want you to have a good experience with StudFilms. In addition to excellent service and selection, we offer very competitive pricing. In order to achieve this level of quality, we leave a few responsibilities in the hands of our clientele. We're all adults here - the phone company does not suspend billing because you have made no phonecalls during the month, and our service is similar in that respect. As most customers prefer to be left alone, we do not generally send reminder emails, outside of confirming what has just shipped. We're here to provide you with outstanding service, and by staying active, you can help us to get you the movies you want as quickly and as often as possible. If you prefer to cancel, just contact us and we'll terminate your account without hassle. Top

How do I Change my Billing or Contact Information?
You can change your contact or billing information any time after you sign up by logging in with your username and password, and going to the account update page and selecting the appropriate option. Just adjust your information, confirm and submit it, and you're done. Please always use our secure order form to change credit card information - never email a credit card number as they can easily be stolen during transit. Instead, use our secure, encrypted form to send us that data. Repeat: never ever under any circumstances email a credit card number to anyone for any reason. Back to Top

Can I Suspend DVD Rental Service if I go on Vacation?
Yes, we're understanding and cooperative here at StudFilms. Just contact us and include a short note with your returns, and we'll temporarily suspend service for a brief period here and there upon return. Note that this is at our discretion, so please try not to do this too often as it is a lot of work to handle the logistics of suspending accounts. You also must notify us PRIOR TO suspending an account, not after the fact. You cannot tell us after 3 months of not receiving movies or holding onto the same DVDs that you want a retroactive refund. We go the extra mile to be reasonable and fair, and we appreciate the fact that most of our customers are good people too.Top